Frequently Asked Questions
Table of Contents....
We specialize in virtual web hosting, which means you can find a home for
your web site on our high performance web servers and establish your presence on
the internet with your own unique domain name. This is a cost effective
alternative to hosting your own website internally. Our shared hosting
environment gives you the benefits of high performance servers, high bandwidth
connectivity that can seamlessly grow with your needs, pre-installed software,
guaranteed reliability and round the clock technical support, all at a fraction
of the cost of doing it yourself.
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Yes. You are allowed to
run your own scripts as long as they do not damage our servers. If this happens we will disable the script. We also provide some scripts for some new accounts.
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All our Unix systems run a customized version of RedHat Linux 7.1, using the powerful Apache
Web Server and Apache SSL Server for secure transactions.
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Yes. We backup your web directory on a regular basis. However, we recommend that you do the same as often as you feel necessary.
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No. We currently do not offer dialup
internet access, but we are considering offering this service in the near future.
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Yes. You will be able to access your domain address with or without
the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
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Yes. You can upgrade your account at any time.
We do not charge additional setup fees for upgrades.
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Yes. Currently, we offer domain name registration services only for
.com, .net, .org, .biz, and .info extensions.
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Yes. Every Unix control panel has an "email
support" button that allows us to take your questions 24 hours a day, 7 days a week. . We also offer a help section within your
control panel to provide you with answers to support queries immediately. You can also send your question to us via email to webmaster@ClassicHosts.com
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Yes. You
may upgrade your account at any time by sending an email to our upgrade team
at webmaster@ClassicHosts.com.
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You will be notified by email ahead of time allowing you enough time to
choose from our numerous Traffic Upgrade Levels. For traffic usage in excess of
of your monthly allowance, you will be billed @ $25.00 a month for every
additional 1GB used. A permanent traffic upgrade will provide monthly savings of
up to 50%. If you feel the need to upgrade your traffic allowance, Depending on
your choice, simply email us of your upgrade needs. It's
that easy!
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Yes. We provide you with
three options to immediately contact our Support Staff:
1. 24/7 email-based Support is available within your Control
Panel and using this feature allows us to directly take your questions and provide you with the fastest possible service.
2. We also provide a browsable HELP section to answer most of your questions available from your control panel.
3. If after you have exhausted the previous options, you are
still having problems, Just send us a detailed email to webmaster@ClassicHosts.com.
Be sure and state your problem completely and we will contact you within hours
with an answer. If you wish us to contact you by phone, please include your
phone number.
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We guarantee same day setup and most all accounts are setup within a couple of hours from the time you place your order unless it is the weekend or a holiday. Once your account is set-up, you will be emailed your Account Login Information (User ID, Password, & FTP hostname) along with some useful URL's to help you get started. You can immediately start uploading files to your new website. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.
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Yes. You
can use your account for commercial purposes. The World Wide Web has become the
most efficient and cost-effective means of making information, products and
services available to the users of the internet community and we provide our
clients the necessary tools to develop a successful internet business.
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Yes. you
will have unlimited access via your Website Control Panel including your File
Manager and via FTP 24 hours a day, 365 days a year. As such, you
can create and maintain your web pages on your own computer and upload files to
your website at your leisure.
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Files must be transferred to the server via File Transfer
Protocol (FTP). Internet providers such as AOL, CompuServe, and Prodigy may have
a built-in FTP interface. If you need FTP, Telnet, mail, or other internet
software, visit www.shareware.com.
Shareware.com is a source for the latest internet applications with ratings and
reviews to help you decide which application is best suited for your needs. An
FTP tutorial is also available for beginners who may not be familiar with FTP.
Microsoft FrontPage users can "publish" their sites to our servers and
should not use FTP.
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A virtual/true domain is having your own name (http://www.your-name.com)
with its own unique IP number, without having to install expensive server hardware and software. With a virtual domain, you utilize our server's storage space, however, you are still professionally represented via your own personal internet web address. (http://www.your-name.com) and by your own personal e-mail address (you@your-name.com). Having your own domain name enables you to maintain the same e-mail address (you@your-name.com) even if you change internet
providers.
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Yes, provided their content is legal within the United States and meets with generally accepted standards (no child pornography, etc.).
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If you do not find your answer
feel free to
Submit a Question to Us.
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